Patient Information

• Visiting hours : 8:00am - 9:00pm
• Please wear your own surgical masks.
• Wear a surgical mask if you have respiratory tract symptoms.
• People with illness, pregnant women and children should avoid visiting hospital.
• Our hospital reserves the right to execute any special arrangements for visitors and accompanying carers visiting our facilities without further notification.

• Wash your hands before and after visiting hospital. 
• Wear a surgical mask if you have respiratory tract symptoms.  

Guidelines are subject to change to reflect the latest COVID-19 situation in Hong Kong.  

We are committed to providing quality service to you. If you are not entirely satisfied with our service, we want to hear from you. You have our assurance that we take your feedback seriously and will try to resolve problems quickly.

In addition, we encourage you to report any medical incidents or service complaints to our Complaint Handling Office. We will handle each case promptly according to the Department of Health’s Code of Practice for Private Hospitals while reviewing each incident or complaint for service improvement and patient safety purposes. All incident reports or complaints received by the Hospital through the official incident reporting channels below will be handled and acknowledged by the Complaint Handling Office, where staff are on hand to provide relevant support.

Appreciation and feedback

If you would like to share any comments or express an appreciation, please fill in the SHARE feedback form available in patient wards and departments. Alternatively, you could speak to the person in charge of the ward, clinic or department.

To express your unsatisfactory experience

Many patients find it helpful to discuss concerns or complaints straight away with staff or our caregivers in charge of the ward or department, who will try to resolve problems quickly. If you would rather talk to someone from outside the ward/department please reach us by Email: patientexperience@twah.org.hk

* Limited service will be resumed in 2 hours after BLACK Rainstorm Signal or tropical cyclone signal No. 8 or higher is canceled or lowered.