We are searching for a cheerful, patient and attentive customer service officer working in Wellness Center. You will be required to take good care of client going through his/her physical check journey. It includes providing good customer service to client on quotation, enquiry, booking, preparation, undergoing health check as well as post physical check follow up arrangement. You should also advise current and prospective clients about the most suitable physical check packages based on their needs.
To ensure the success as a Wellness customer service officer, you should be able to process and disseminate variety of relevant information to our client. An outstanding Wellness customer service officer will possess an aptitude for learning and continual development.
Actively demonstrate commitment to provide excellent customer service.
Familiarizing with up-to-date Wellness services, corporate tender, physical check (PC) packages and PC promotion.
Answering telephonic and e-mail inquiries and booking in a timely manner.
Advising current and prospective clients about the most suitable physical check packages based on their needs.
Helping client to book his/her appointment and communicate with other departments to make sure the flow will be smooth.
Handling enquiries from internal and external customers, understand customers' need and provide solutions
Assisting in provision of quotation of tailor made physical check package.
Enhancing client’s experience through leading them throughout the whole Physical check journey
Assist in issuing of invoice and advising corporate partners of outstanding payments.
Work together in a spirit or teamwork.
Comply with hospital department policies regarding personal matters such as “SHARE” program, telephone etiquette or receiving visitors.
Degree or Higher Diploma holder preferably related to healthcare /hospitality management or equivalent
Minimum 1 year of experience working in healthcare/clinic/hospital setting preferable.
Good communication skills with pleasant and outreaching personality.
Good organization and coordination skills and team work spirit
Independent and able to work under pressure
Proficiency in MS Office software, including Word, Excel, PowerPoint and Chinese Word Processing.
Fluent in spoken and written English and Chinese
Willing to Work in the evening, on Sunday and Public Holiday